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Frequently asked questions

About the shows

How long is the show? arrow-down

Disney On Ice productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.

Does Disney On Ice feature any special effects during the show? arrow-down

As part of the magical experience, several Disney On Ice shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects. We recommend contacting [email protected] for specific details about the show you are attending.

What should I wear to the show? arrow-down

We suggest you dress comfortably. A light sweater/jacket might be needed. Also, practical shoes are recommended to safely navigate the steps in the arena. Proper attire, including shoes and shirts, must be worn at all times. All of our shows offer a casual, family-oriented environment. Clothing which, by nature, exposes excessive portions of the skin or body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use your discretion and common sense.

 

Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us at [email protected].

Can I wear a costume to the show? arrow-down

Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us at [email protected].

Are cameras allowed in the arena? arrow-down

Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena. Digital camera policies are different from arena to arena, so if you have concerns, please contact the specific arena in your area to verify policy details.

Security at our venues arrow-down

The safety of our performers, crew and customers is our top priority. We work closely with the venues and our partners to ensure all involved with Disney On Ice are comfortable and safe. Please check your local venue website for security information and updated policies.

 

**Security measure protocols subject to change per venue

Is the arena easily accessible for visitors with mobility difficulties and/or accessibility needs? arrow-down

Please contact your local venue as they can provide you with information about accessibility as information may differ.

About Disney on Ice

Why isn’t my city on your performance schedule? arrow-down

We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, visit us here.

When is Disney On Ice coming to my city? arrow-down

Please check this site for the most up to date information.

Who do I contact regarding a question or comment about the show? arrow-down

You may contact us directly by email at [email protected], by phone at (800) 844-3545, or by mail at Customer Relations, 2001 US HWY 301, Palmetto, FL, 34221.

How can I become a performer in a Disney On Ice production? arrow-down

Please see the following site for more information: www.disneyoniceauditions.com.

About Merchandise

Who do I contact regarding merchandise? arrow-down

Please call Feld Entertainment Consumer Products toll-free at (800) 755-1530 or email [email protected].

How can I purchase show souvenirs other than at the show? arrow-down

Disney On Ice merchandise and popcorn are only available for purchase at the show.

About Tickets

How can I purchase tickets? arrow-down

Please see the Schedule and Tickets section of this website for more information on how to buy tickets in advance of the show. To purchase tickets the day of the event, please go directly to the arena box office.

Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show? arrow-down

For most venues, children under 2 are admitted free provided they sit on a parent or guardian’s lap. Please check your nearest venue for final confirmation.

About Feld Entertainment

Who is Feld Entertainment? arrow-down

Feld Entertainment is the worldwide leader in producing and presenting live touring family entertainment experiences that lift the human spirit and create indelible memories, with 30 million people in attendance at its shows each year. Feld Entertainment’s productions have appeared in more than 65 countries on six continents and include Ringling Bros. and Barnum & Bailey®, Feld Motor Sports, Disney On Ice and Disney Live!.

 

More information about Feld Entertainment is available online at FeldEntertainment.com or you can email your questions to [email protected]